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smartsm
 

Using EVIDENCE to run better Libraries

Seminar with Stirling Libraries and Bridgeall

Wednesday 27 August, 2008 - 10:00 to 15:30.

 

Stirling Libraries, Stirling

This free joint seminar hosted by Stirling Libraries and Bridgeall explores how Evidence Based Stock Management (EBSMTM) can be practically applied to produce real benefits for public libraries including:

  • More intelligent local marketing
  • Improving customer loyalty
  • Using evidence to enhance specification and monitoring of Supplier Selection

    To register your free place, contact us

    Agenda

    09:00 - 09:15 Registration

    Teas and coffees on arrival

    09:15 - 09:30

    Welcome and Introduction

    Robert Ruthven, Library & Archive Service Manager, Stirling Libraries
    09:30 - 10:30

    Enhancing marketing, customer loyalty and purchasing specifications using evidence.

    George Kerr, Consultant, Bridgeall Libraries
    10:30 - 10:45

    Teas and Coffee

    		 

    10:45 - 11:45

    Live demonstration of smartsmTM

    Ian Downie, Commercial Manager, Bridgeall Libraries

    11:45 - 12:00

    Questions and Answers

    		  
    12:00 - 12:30

    Case study from customers using smartsm

    		 Robert Ruthven, Stirling Libraries

    12:30 - 13:00

    Informal panel session taking questions from the floor
            

    Robert Ruthven Stirling Libraries
    George Kerr, Bridgeall
    Ian Downie, Bridgeall
    Anne Murray, East Dunbartonshire

    13:00

    Buffet Lunch