Library Consultancy Services

Bridgeall Libraries offers a number of consultancy and training courses to help our customers get the most of our products, and to provide advice on providing the best level of service to the public. All courses run for half a day.

Course Topics Covered
Principles of Evidence Based Stock Management (a) The philosophy underlying the methodology; (b) The various tools contained in the methodology; (c) Practical issues to be considered.
Benefits: Attendees will be able to assess the overall benefits in adopting EBSMTM and will be equipped to take the first steps to adopt the methodology themselves. Alternatively they will be made aware of smartsmTM the software service which allows easy and fast adoption of EBSM
The Library as an e-Business (a) The use of LMS derived data for management information ; (b) Internet Options for customers, self service, focused marketing, and efficiencies in service delivery.
Benefits: Attendees will gain an awareness of the many ways by which they can improve services and service efficiency by adopting e-business concepts
Customer Consultation (a) Outline of library marketing principles ; (b) Types of consultation e.g. Current borrowers, geographical; (c) Purposes of each type; (d) How to interpret results; (e) Subsequent management action; (f) Possibilities for e-survey.
Benefits: Attendees will gain an awareness of marketing specifically for libraries. Development of action plans following consultation will focus on management and operational changes which bring additional benefits in future service provision.
smartsm Change Management (a) Demonstration of smartsm; (b) How to use smartsm; (c) Essential matters to be considered in association with smartsm to ensure its optimum value; (d) Marketing considerations.
Benefits: This is an essential course for adopters of the smartsm product

To find out more about any of these courses, or to arrange a consultation, contact us.